Terms and Conditions

TERMS OF SERVICE


OVERVIEW

This website is operated by Heritage Woodcraft. Throughout the site, the terms “we”, and “us” refer to Heritage Woodcraft. Heritage Woodcraft offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is also hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you in addition to what we sell on this website.

DEFINITION OF TERMS 

Data Protection Legislation” means (I) unless and until it is no longer directly applicable in the UK, the “Products” is a reference to the items which we offer for sale from our Website.

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data.

“you”, “your” and “yours” are references to you the person accessing this Website and ordering any products from the Website.

“we”, “us” and “us” are references to Heritage Woodcraft.

“Website” is a reference to our Website  https://heritagewoodcraft.co.uk/ on which we offer our products for sale.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Heritage Woodcraft, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Heritage Woodcraft and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UNIT IB09  Elm Court Estate, Capstone Road, Gillingham, Kent, ME7 3JQ, United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at peter@heritagewoodcraft.co.uk.

SECTION 21 – YOUR INFORMATION AND DATA PROTECTION

To provide our services and products to you we require information from you such as your name and contact details. All the information that we request you to provide to us is collected, stored, and processed in accordance with Data Protection Legislation and our Privacy Policy. 

SECTION 23 – ORDERING 

If you would like to buy products from the online shop you may place an order with us via the Website by clicking the “Add to Cart” button. You will then be directed to PayPal to make payment for the relevant item. If you would like an item made to order, please contact us directly to discuss your requirements.

Any contract for the supply of products from this Website is between you and Heritage Woodcraft.

we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

When we show items for sale on our shop, we are generally able to fulfil any order received within two weeks. However, in the case of larger orders, any order that you place with us is subject to product availability and acceptance by us.  When you place your order online, we will send you an email to confirm that we have received your order as well as receipt of payment which is automatically generated by PayPal.  If for any reason the goods are not available, we will contact you by email and arrange a full refund.

We reserve the right to alter the products available for sale on the Website and to discontinue any product line or service.

The contract for the Goods will be accepted at the time you make payment for the goods. If your order has not been accepted, you will be notified of this by email with the reasons.

You will be notified by email once your order has been dispatched.

SECTION 24 – PRICES AND PAYMENT 

The total price for products ordered, including delivery charges, will be displayed on the Website when you place your order. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Delivery charges which will be added to your order at checkout unless the product specifies free delivery. 

SECTION 25 – DELIVERY

Delivery periods quoted at the time of ordering are approximate only and may vary. Products will be delivered to the address nominated by you at the time of ordering via PayPal.

All orders are delivered either by us or by a designated courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late delivery through no fault of our own.   If we are unable to meet the agreed delivery date, we will notify you of an alternative date as soon as possible.

No refunds of the delivery charge are made for late deliveries.

Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

If you fail to accept delivery of the products at the time they are ready for delivery, or we are unable to deliver the products at the nominated time due to your failure to provide appropriate instructions, any storage, insurance or delivery costs which we incur as a result of the inability to deliver the products shall be your responsibility and you shall indemnify us in full for such cost.

You must ensure that at the time of delivery of the product’s adequate arrangements, including access where necessary for larger items, are in place for the safe delivery of the products. We cannot be held liable for any damage, cost or expense incurred to the product or premises where this arises because of a failure to provide adequate access or arrangements for delivery.

We are not currently delivering outside of the UK. However, do get in contact to discuss your requirements if you are outside of the UK and would like to make a purchase from our site, or would like a bespoke quote on an item you would like to commission.

SECTION 26 – CANCELLATION AND RETURNS 

You have the right to cancel this contract or to return goods within 14 days without giving any reason. (The cancellation period will expire 14 days from the day on which you acquire physical possession of the Goods).

To exercise your right to cancel you must notify us immediately preferably by email to peter@heritagewoodcraft.co.uk or by calling us on 01634 307030. You must provide us with a clear statement of your decision to cancel this contract before the cancellation period has expired.

We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases, the Goods will need to be returned to us and the postage will be payable by you.

If you cancel this contract or return Goods within the period specified above, we will reimburse to you all payments received from you, excluding the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without delay and not later than –

14 days after the day we receive back from you any Goods supplied,

OR

14 days after the day you provide evidence that you have returned the Goods,

OR

If there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make all refunds using the same means of payment as you used for the initial  transaction. We may withhold the refund until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

The goods should be sent back to us or handed over to us at the following address:

34 Meadowdown Close, Hempstead, Gillingham, Kent, ME7 3SU without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.

You will have to pay the costs of returning the Goods.

SECTION 27 – RETURN OF BESPOKE GOODS:

The right to cancel an order for Goods described in section 26 above DOES NOT APPLY to orders for personalised Goods or Goods which are made to your specification. Once a bespoke order has been placed, payment in full must be made. It may be possible to cancel your order and refund the order ONLY if work has not already started on the order. Please contact us immediately to discuss cancelling a bespoke order.

SECTION 28 – RETURNS WHERE GOODS ARE FAULTY: 

Please email peter@heritagewoodcraft.co.uk to inform us of your wish to return Goods quoting your name and email address . If you notify us of the fault within a reasonable period of delivery of the Goods to you then we will offer you the option of a full refund, repair, or replacement. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.

The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.

We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods are not what you ordered, we will replace it free of charge or provide a full refund as appropriate.

All goods are sent out undamaged and are suitably packaged to protect the goods from damage in transit. If the goods arrive damaged through no fault of ours, we will require photographic evidence of the damage within 24 hours of receipt of the goods. A discretionary decision will then made by us as to whether a full or partial refund of the goods will be expedited. All returned Goods should be returned using a reputable courier such as Parcel Force or DHL at your own cost.

SECTION 29 – COMPLAINTS

Please  address all complaints  to peter@heritagewoodcraft.co.uk. We will endeavour to respond to any complaints within five working days.

SECTION 30 – COOKIE POLICY

This website uses cookies. These are used to keep track of you as a single user of our web shop. They are deleted by date set or after a session. They do not store your personal detail and are not used for marketing purposes.

SECTION 31 – PRIVACY POLICY

We are committed to protecting your privacy. As such we will only use information that you provide to deal with your order, and to enable us to provide the best possible service.

We will only collect information about you when you place an order with us.

We will not use your details for mailing purposes.

Please note that we fully comply with General Data Protection Legislation (EU) 2016/679) (“GDPR”) and any national implementing laws.  Regulations, and secondary legislation, as amended or updated from time to time, in the UK and then (2) any successor legislation to the GDPR or the Data Protection Act 1998.